Privacy Policy

This Privacy Policy explains how Mr. O Casino may collect, use, store and protect personal information when you visit the website, create an account, use our services or contact support. We aim to handle information fairly, transparently and securely. By using the website, you acknowledge that your information may be handled as described below, subject to any rights and choices available to you under applicable privacy requirements.

Mr. O Casino is operated by Geolen Tech Ltd. and protects all accounts with SSL and bank-grade encryption, with AML and CFT compliance measures in place across the platform.

Information we may collect

The information collected by an online casino depends on how you use the website and services. We only seek information that is reasonably relevant to providing, securing and improving the service, meeting legal requirements, and responding to players. Information may be collected directly from you, automatically from your device, or from service providers that help us operate the website.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and communications with us. We may also record information about your account activity, responsible gaming settings, requests and interactions with customer support.

Identity and verification information

To verify identity, age, eligibility and account ownership, we may request documents or other information. This can include identity documents, proof of address, information needed to understand the source of funds, and records of verification checks. Verification information may also be used to help detect impersonation, duplicate accounts, fraud, money laundering, other financial crime and activity that may breach our terms.

Payment and transaction records

We may handle deposits, withdrawals, wagering, account balance and transaction information. Depending on the payment method, related details may include payment account identifiers, transaction references, billing information and records supplied by payment providers. We do not necessarily receive or store complete payment card details where a specialist payment provider processes that information.

Device, technical and usage data

When you visit or use the website, technical information may be recorded. This may include your IP address, browser type, operating system, device identifiers, language, time zone, approximate location, pages viewed, links followed, session information and information about how you interact with the website. We may also receive information about errors, performance and security events.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, measure website performance, support security and understand how the website is used. Some cookies may be provided by service partners involved in analytics, payment processing, security or other website functions. You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

How we use information

Personal information may be used for the purposes connected with operating a regulated online gambling service and supporting players. We seek to use information only where there is a reasonable business, contractual or legal basis for doing so, or where you have provided consent when consent is required.

Create, maintain and administer your player account.
Process deposits, withdrawals and other account transactions.
Provide games, website functions, customer support and requested services.
Confirm your identity, age and eligibility to use the services.
Carry out security, fraud prevention, anti-money laundering and responsible gaming checks.
Monitor activity to identify suspicious, unlawful or prohibited behaviour.
Meet legal, regulatory, tax, accounting and record-keeping obligations that apply to an online gambling service.
Communicate with you about your account, transactions, security, service updates and important changes.
Send marketing communications where permitted and where you have chosen to receive them.
Analyse use of the website, troubleshoot issues, improve performance and develop our services.
Protect the rights, safety, property and systems of players, the website and relevant service providers.
Establish, exercise or defend legal claims and respond to lawful requests.

We may combine information from different sources where this is necessary for these purposes. For example, account details may be considered alongside verification, transaction, device and security information to protect the account and meet our obligations. We do not use personal information for unrelated purposes without an appropriate basis or, where required, your permission.

Marketing communications

If you have agreed to receive promotional messages, we may use your contact details to send information about services, features or offers. You can withdraw marketing consent at any time by using an unsubscribe option in a message, changing available account preferences, or contacting support@mro-casino.wtf. Service messages about account security, transactions, verification or important operational matters may still be sent when necessary.

Sharing information

Information may be shared with carefully selected providers that help operate the website and services. These may include payment and identity verification providers, technology and hosting providers, security and fraud prevention services, customer support tools, analytics providers, professional advisers and other suppliers acting on our instructions. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect users, investigate suspected wrongdoing, or support a business transfer. Service providers are expected to handle information securely and only for authorised purposes.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss and misuse. Measures may include access controls, authentication processes, monitoring, secure transmission and restrictions on staff or suppliers who can access information. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep account credentials confidential.

Personal information may be stored or processed by us or by service providers in Australia or another country, depending on the systems used to operate the website. Where information is handled across borders, appropriate steps are taken to support its security and lawful handling.

We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. Retention may also be necessary to resolve disputes, complete investigations, prevent repeat fraud, enforce terms or respond to legal requests. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Children and age restrictions

The services are intended for people who meet the applicable minimum age and eligibility requirements. We do not knowingly invite children to create accounts or use gambling services. If we become aware that information has been submitted by a person who is not eligible, we may take steps to close the account, restrict access and handle the information in accordance with legal requirements.

Links to other websites

The website may contain links or integrations to third-party websites and services. Those third parties may have their own privacy notices and practices. This policy does not control information collected directly by an external website, so you should review its privacy information before providing personal details.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights can be subject to identity checks, legal exceptions, security requirements and the need to retain certain records. We may ask for information to confirm that a request has been made by the account holder before taking action.

Access your personal information and, where appropriate, receive an explanation of how it is used.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or are needed for security, dispute resolution or other legitimate purposes.
Withdraw consent to marketing communications at any time. This will not affect processing already carried out lawfully before consent was withdrawn.
Ask questions or raise a concern about how your information is handled.

To exercise your rights or make a data privacy request, contact support@mro-casino.wtf. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We will review and respond within a reasonable timeframe. If we need more information to verify your identity or clarify the request, we will let you know.

We may update this Privacy Policy when our services, practices or legal obligations change. The latest version will be made available on the website, with the updated date or other notice where appropriate. We encourage you to review this page periodically so you remain informed about how information is handled.